PLEASE READ ALL AREAS CAREFULLY AS OUTLINED.

BEFORE BOOKING ANY SERVICES

 

The first payment is a non-refundable retainer. At a minimum, Client agrees that the retainer fee fairly compensates Provider for committing to provide the Services and turning down other potential projects/clients.

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Payments are submitted through our booking portal or links provided ONLY!

This is to ensure that your order is in queue, noted and done on time.

All purchases under $500, must be paid in full. Any purchases over $500 require a non-refundable 50% deposit which is to be paid before your order is started.

After your order is complete, you will be sent a low-scale sample or a watermarked finish

before the final payment is to be made.

You will need to submit the other half of the total to receive final items.

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* NOTE*, Do not email pictures and or payments without email confirmation from MajorGrafix or your project will be delayed.  

When placing an order please enter your project details inside the subject field ordered ,

(for example when placing an order for a CD please put the title and name of the CD) 

 

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PRICELIST:

The price list varies and depends on the work involved in the design. Once you email the specific details of your project, a price quote will be sent and no payment is to be sent until the quote is agreed upon. ( prices are not changed very often but the prices are subject to change and may do so without warning) 

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LATE FEES

If Contractor does not receive payment from Client within fourteen calendar days of any payment date, then Client will be charged a late fee of 1.5% of the outstanding amount per each day that Contractor does not receive payment.

• For example, Client owes Contractor $1000 due on JUNE 1 and fails to pay by JUNE 14th.

• On JUNE 15th, Client owes Contractor $1015.

• On JUNE 16th, Client owes Contractor $1030.23.

• On JUNE 17th, Client owes Contractor $1045.68, and so on.

 

 

CONTACT & CLIENT ACCESS: 

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Client shall provide Contractor with access to the following accounts no later than via: Social media, website and others required for branding and implementation. 

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All information, in regards to images, verbiage will be communicated is done strictly via email.

 

Please be advised MAJORGRAFIX works on many orders at the same time and there may be short periods of time when you do not receive any contact until there is something to produce for your approval.

MajorGrafix will call/text/whatsapp customers if an order is in progress and difficulties arise with need immediate attention.

 

all emails will be answered within 24 hours if you have any concerns, please email info@majorgrafixdesigns.com

 

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CANCELLATION and/or RESCHEDULING:

CLIENT DESIRES TO CANCEL OR RESCHEDULE

If the Client desires to cancel Services of Contractor for any reason at any time, then Client shall provide at least 30 days Notice to Contractor in order to cancel this contract. Client may reschedule Services with at least 24 hours Notice. Providing Notice will not relieve Client of any currently outstanding payment obligations. Contractor will not be obligated to refund any portion of monies Client has previously paid to Contractor.  If Contractor is able to re-book further services on or before Client’s final delivery date, Client may be issued a credit for future services with Contractor at Contractor’s discretion. Contractor has no obligation to attempt to re-book further Services to make up for Client’s cancellation or rescheduling.

 

CONTRACTOR DESIRES TO CANCEL OR RESCHEDULE

In the event Contractor cannot or will not perform her obligations in any or all parts of this Agreement, it (or a responsible party) will immediately give Notice to Client, and at the Contractor’s discretion, either attempt to find a reasonable substitute to fulfill the terms of this Agreement or issue a refund or credit based on a reasonably accurate percentage of Services rendered. In the case of a refund where, at the discretion of the Contractor, no reasonable substitute is found, Contractor shall excuse Client of further performance obligations in this Agreement.

 

Ownership of all artwork, layouts, and development will remain the property of MAJORGRAFIX and all remaining work will not be sent to the client for their ownership. If the project is in its final stage, ownership will be transferred to the client after full payment is received.

 

TERMINATION OF SERVICE: 

The client has one week to respond to our emails and proofs. After this grace period, the order will be terminated, and the client will have to pay a restart fee of $100. Waiting on responses/decisions hinders us from closing out projects and moving on to new clients. We understand that life happens. Just openly communicate that with us. Trust us, we will do our best to work with you. The client has the right to terminate this agreement if, MAJORGRAFIX fails to fulfill service requests within the given turnaround time. If the agreement is terminated for any reason from the client other than failure to deliver within the given turnaround time, MAJORGRAFIX shall retain the payment and cancel the order. MAJORGRAFIX also has the right to terminate this agreement and retain payment if a client becomes verbally abusive, unreachable, procrastinates, and absurd.

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*This agreement can also be terminated by MAJORGRAFIX for the following reasons:

1. Rejection of several designs without giving sufficient criticism or suggestions, leaving the designer to guess what they dislike (“I don’t know what’s wrong. I just don’t like it.”)

 

2. Requests features that were not in the original agreement, or on the original on-boarding form and then refuses to pay for extra services rendered.

 

3. Makes unreasonable requests, usually with delivery time (“I would like four different versions of the website by tomorrow night, thank you!” I would like the website to be changed from the original request to another design")

 

4. Is unable to make decisions, forcing the designer to make constant changes to the design.

 

5. Overly-contact and harassment In the event of termination of this agreement, MAJORGRAFIX owns the design and has the right to consummate, exhibit, and/or sell the design (not including the business name). Furthermore, MAJORGRAFIX owns all the design concepts engendered before the final design. The client understands that once the invoice is paid in full, the client has the right to utilize the design in all media subsidiaries for business promotion and that MAJORGRAFIX reserves the right to exhibit the design for business promotional use.

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REFUNDS:

Deposits and payments are 100% Non-Refundable. Due to the fact that we provide a custom service, the time that it takes to create designs is non-refundable. Our time is valuable and so is yours so please communicate professionally and responsibly your design expectations. Unique Images By Chrissie does not provide refunds for any services unless agreed upon. Having buyer's remorse or wanting to use another company instead is not a suitable means for a refund. Once payment has been made to MAJORGRAFIX, the project will begin in the time frame given to the client. It is advised that you give the project a realistic amount of time for completion for these reasons: revisions may be needed, it may be a peak in the orders received and prior work received may take longer than expected. We provide a suitable timeframe, however, there may be an additional business day or two needed before we can begin if it is a busy time. 

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No refunds are given for any promotional sale prices. If for any reason client cancels services, no payment shall be reimbursed and becomes forfeited by the client. Once promotional items have been shipped and delivered, no refund shall be reimbursed unless items are defective.

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TURNAROUND TIME: 

All artwork takes 7 -10 business days. This includes Logos, Flyers, Business Cards, Etc. Business days does NOT include weekends.  

If you need your Designs expedited, rush fees are available. Rush fees on these items are 3-4 business days.

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ARTWORK: 

All artwork requested to start all Branding projects & Select Event flyers should be done via professional photoshoots etc. No Random Home images, No Selfies, No Club Scene Rips.  We reserve the right to Decline such,  and WILL NOT go further to receive further payments and/or start project. Thanks for understanding.

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REVISIONS + PROOFS: 

The design process will be done in rounds. Round One is the first design, and Round Two and up are revisions. You will receive several proofs in the first round, the number of which is dependent on the product. You will receive 2 free revisions to the proofs. Anything above 2 revisions will be subject to a $50 per revision fee.

FORMATS: Files will be sent in the following formats: PNG, PDF, AI, EPS, and JPG. You will receive logo designs in several colorways for different purposes. Photos are sent via Wetransfer, Dropbox, or Google Drive.

Completed Artwork, that is to be printed is sent to you electronically via email or downloaded through a link sent by email (all print files are print-ready in PDF format, CMYK, 300dpi, with bleed).

 

FINAL PRODUCT: 

Once the final product is complete and approved, the design process will come to an end. Please ensure that you are satisfied with everything when you approve the final design. If there is an error on MAJORGRAFIX end (spelling, etc.), MAJORGRAFIX will fix it free of charge. However, changes such as colors, font, etc. after final approval will be subject to a $50 revision fee. 

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STYLE RELEASE

Client has spent a satisfactory amount of time reviewing Contractor’s work and has a reasonable expectation that Contractor’s Services will produce a reasonably similar outcome and result for Client. Contractor will use reasonable efforts to ensure Client’s services are carried out in a style and manner consistent with Contractor’s current portfolio and services, and Contractor will try to incorporate any suggestions Client makes. However, Client understands and agrees that:

• Every client and final delivery is different, with different tastes, budgets, and needs;

• The services provided are subjective and Contractor is a provider with a unique vision, with an ever-evolving style and technique;

• Contractor will use her personal judgment to create favorable results for Client, which may not include strict adherence to Client’s suggestions;

• Dissatisfaction with Contractor’s independent judgment or individual management style are not valid reasons for termination of this Agreement or request of any monies returned.

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W E  D O  N O T  S E N D 

O U R  P S D  F I L E S 

O V E R  T O  C L I E N T S .

 

 

 

 

TRANSFER OF RIGHTS: 

Once the final work is sent, the client has free reign as to what to do with their product. They must, however, under no circumstances sell the graphics to a third party. The client does not have to display MAJORGRAFIX’s name when posting the work completed, but the Client may not seek to mislead others that the work was created by anyone other than MAJORGRAFIX. Draft files and samples of designs are the property of MAJORGRAFIX  and shall not be used in any way or posted on social media. 

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INTELLECTUAL PROPERTY

Contractor retains the ownership of its copyright in any and all designs pursuant to federal copyright law (Chapter 17, Section 201-02, of the United States Code.) Any and all work produced in connection with, or in the process of fulfilling this Agreement, are expressly and solely owned by Contractor. Contractor grants to Client a nontransferable, non-exclusive, royalty-free license of designs produced with and for Client for the specific purpose of  branding and marketingAny unauthorized use of the design, such as using the design for other purposes than those specified herein, will result in additional fees and/or royalty payments to Contractor. Parties own their respective trademarks and intellectual property used in the normal and separate course of their business and agree not to infringe upon or otherwise use each other’s respective intellectual property except for in the course of providing Client with its Services.

Any and all work created as a result of Contractor’s Services is considered a work for hire and are expressly assigned to and owned by Client upon creation. Parties own their respective trademarks and intellectual property used in the normal and separate course of their business and agree not to infringe upon or otherwise use each other’s respective intellectual property except for in the course of providing Client with its Services.

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CONFIDENTIALITY

Parties will treat and hold all information of or relating to this Agreement, the Services provided and the Parties’ businesses in strict confidence and will not use any of this information except in connection with fulfilling the terms of this Agreement, and, if this Agreement is terminated for whatever reason, Parties will return all such information, including account access information, and any and all copies to the original Party and will remain bound to the Confidentiality provision of this Agreement. Confidential information (herein “Confidential Information”) means information that is of value to its owner and is treated as proprietary or confidential including, but not limited to, intellectual property, inventions, trade secrets or information, financial data or information, speculation, knowledge, general Company data or reports, future business plans, strategies, customer lists and information, client acquisition strategies, advertising campaigns, information regarding executives and employees, and the terms and provisions of this Agreement.

Further, at all times neither Party shall use or disclose any Confidential Information relating in any way to the past, present, or future business affairs, conditions, clients, customers, efforts, employees, financial data, operations, practices, products, processes, properties, sales, or services of or relating in any way to the Company in whatever form to any parties outside of this Agreement.

This Agreement imposes no obligation upon the Parties with respect to any Confidential Information that was possessed before initial business interactions commenced between the Parties; is or becomes a matter of public knowledge through no fault of receiving Party; is rightfully received from a third party not owing a duty of confidentiality; is disclosed without a duty of confidentiality to a third party by, or with the authorization of the disclosing Party; or is independently developed by either Party without prior knowledge of privileged or confidential information.

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RELATIONSHIPS OF THE PARTIES

Contractor and any related sub-contractors are not employees, partners or members of Client’s company or organization. Contractor has the sole right to control and direct the means, manner and method by which the services in this Agreement are performed. Contractor has the right to hire assistants, subcontractors or employees to provide Client with its Services. Parties are individually and separately responsible for their own business operation and expenses, including securing or paying any licensing fees, insurance, taxes (including FICA), registrations or permits. Client is not responsible for paying for any benefits, Workers Compensation, insurance or unemployment fees to Contractor.

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LIMIT OF LIABILITY

Client agrees that the maximum amount of damages she is entitled to in any claim of or relating to this Agreement or Services provided herein are not to exceed Contractor’s total cost as set forth in this Agreement.

 

 

The Parties mutually agree not to make public defamatory statements that would materially harm the reputation or business activities of any Parties to this Agreement.

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GHOSTING CLAUSE: 

Client must provide all information requested for a project in a timely manner. If there is a delay on your behalf, the completion date of your project changes. Clients must keep communication going and if more time is needed to gather information, that is to be discussed along with check-ins. We are aware that life happens, and unforeseen circumstances may occur, we just ask that you kindly notify us!

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Any client who books a service and disappears after 2 weeks of no show, no call, and no response.. will receive 2 follow-up emails. If emails are not responded to after a 2-week period and no formal agreement is made between the client and MAJORGRAFIX, Project will be deemed as fortified and no refund will be provided.

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If the Client would like to continue after 2 months a restart fee of $150 will be charged before the project resumes. 

After 90 days (3 months), your project is forfeited, and no refund shall be issued. Your entire project will come to a close!

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VERY IMPORTANT!!!!

While we are excited to work with everyone . . . . should the business relationship becomes a Negative & Hostile one via absolute disrespect, which is pretty common. MAJORGRAFIX reserve to right to withdraw from the project!

If project has already been started, the payment becomes forfeited and no refunds will be given.

If the project has not yet been started, all monies will be refunded and the project will come to a close.

 

 

 

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DELIVERY TIMES FOR SHIPPING SELECTED PRINTED JOBS

 

 DELIVERY IN THE FLORIDA AREA  IS 48-72 HRS AFTER THE JOB IS PRINTED.

DELIVERY OUT OF THE FLORIDA AREA  IS SHIPPED ON A 2-3 DAY SHIPPING.

SHIPPING COST IS MEASURED BY BOX WEIGHT AND WILL BE ADDED TO YOUR TOTAL COST

 

*PLEASE PROVIDE THE SHIPPING ADDRESS TO YOUR EMAIL, WE SHIP THE BOXES TO THE EXACT ADDRESS THAT IS GIVEN

AND WE ARE NOT RESPONSIBLE FOR BOXES LOST IF A WRONG SHIPPING ADDRESS WAS SUPPLIED 

PLEASE DO NOT - Do not REQUEST FREE WORK

as this is found insulting due to the fact designs take time and effort!

 

DO NOT ask to TRADE, for example, Promotion or whatever it might be that you are trying a trade.

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 THANKS For Choosing MajorGrafix Designs & HAVE A GREAT DAY

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